Privacy Policy

Effective Date: June 5, 2026

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our mobility products, or interact with our customer support services.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect information that helps us provide a personalized, secure, and seamless shopping experience. This includes:

  • Personal Identity Information: Name, billing address, shipping address, email address, and phone number.

  • Payment and Financial Data: Credit card details, billing details, or financing choices selected at checkout. All financial transactions are processed securely through encrypted third-party payment gateways (e.g., Stripe, PayPal). We do not store your raw credit card information on our servers.

  • Mobility and Health-Related Needs: If you voluntarily fill out a questionnaire, contact form, or speak with our team to determine if a specific mobility device is right for you, you may choose to provide details regarding your physical mobility limitations or specific health requirements.

  • Technical and Usage Data: Your IP address, browser type, operating system, pages viewed, and the dates/times of your visits, collected automatically via cookies and web tracking technologies.

2. How We Use Your Information

We use the information we collect for several essential operational purposes, including:

  • Processing, fulfilling, and shipping your product orders.

  • Assisting you with product inquiries, sizing guides, and customer service requests.

  • Processing payments and managing financing options or installment plans.

  • Sending tracking updates, order confirmations, and relevant marketing communications (which you can opt out of at any time).

  • Improving website functionality, layout, and overall user experience.

  • Preventing fraudulent transactions and ensuring website security.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We only share data with trusted partners necessary to run our business, including:

  • Shipping and Delivery Carriers: To deliver your mobility equipment safely to your door.

  • Payment Processors: To securely authorize and complete transaction billing.

  • Customer Support and Communication Tools: To manage emails, live chats, or follow-up phone calls.

  • Legal Obligations: We may disclose your information if required by law, court order, or to protect the safety, rights, and property of our business and users.

4. Data Security

We implement industry-standard administrative, technical, and physical security measures—including SSL (Secure Sockets Layer) encryption protocol—to safeguard your personal data during transmission and storage. However, please be aware that no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website utilizes cookies, web beacons, and tracking pixels to remember your preferences, manage items in your shopping cart, and analyze web traffic patterns. You can choose to disable cookies through your browser settings, though doing so may prevent certain features of the store from functioning correctly.

6. Your Rights and Choices

Depending on your location, you may hold specific data rights under applicable consumer protection laws (such as the CPRA, GDPR, or state-specific privacy acts). These rights generally include:

  • Access: The right to request copies of the personal data we hold about you.

  • Correction: The right to request that we update or correct inaccurate information.

  • Deletion: The right to request that we erase your personal data, subject to certain exceptions (such as ongoing order fulfillment or tax compliance).

To exercise any of these rights, please contact us using the information provided below.

7. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy, please contact our support team:

  • Email: support@mobilitywheels.shop

  • Phone: 05593671276

Note: Privacy laws vary significantly by region and state. It is always best practice to have a legal professional review this text to ensure full compliance with the specific regulations governing your target customer locations.